FAQ

Specialforcesv is an online store specializing in high-quality anime statues and collectibles. We offer a wide range of products from popular anime series to cater to all anime enthusiasts.

Specialforcesv operates primarily online, but our warehouse is located in China.

You can contact us via email at support@specialforcesv.com or through our Contact Us page on the website. We are also available on our social media platforms.

Yes, all the statues we sell are officially licensed merchandise from reputable manufacturers.

Our statues are made from a variety of high-quality materials including PVC, ABS, resin, and sometimes mixed media for specific parts to enhance detail and durability.

Product availability is indicated on each product page. If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.

Our stock items can either be in our warehouse or available directly from the studio. If an item is in the warehouse, it is ready for immediate shipping. Items available from the studio may require additional time for preparation before shipping. For specific availability and estimated delivery times, please contact our customer service team.

Yes, we offer international tax free shipping to most countries. Please contact our customer service if you are unsure about your location. Shipping costs and delivery times vary based on location.

Shipping times vary by location. Typically, domestic orders take 3-5 business days, while international orders can take 20-40 business days.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

If your package gets lost during transit, you will get a full refund.

We accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please contact our customer service to initiate a return.

Refunds are processed once the returned item is received and inspected. Refunds will be issued to the original payment method within 5-7 business days.

If your statue arrives damaged, please contact our customer service immediately with photos of the damage. We will arrange for a replacement or refund as per your preference.

If the studio cancels or doesn’t deliver, you will get a full refund.

You can pay a deposit and rest by release time, you can also contact us to have an open invoice sent by PayPal to pay the rest as you want til release time.

A pre order allows you to reserve a statue before it is officially released. This ensures you receive the item once it becomes available.

To place a pre order, select the item and proceed to checkout as usual. Your payment method will be charged once the order is confirmed.

A pre order items are shipped as soon as they become available. Estimated release dates are provided on the product page.

Yes, we regularly offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on our latest deals.

During checkout, enter your discount code in the designated field and click apply. The discount will be reflected in your total amount.

No, you can make purchases as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout process.

To create an account, click on the "Sign Up" button at the top right corner of our homepage and fill in the required information.

Yes, we use industry-standard encryption technologies to ensure your personal information is protected. Please refer to our Privacy Policy for more details.

Yes, we offer gift cards in various denominations. You can purchase them on our website and they can be used towards any purchase.

If you are looking for a specific statue that is not listed, please contact us. We may be able to source it for you through our network of suppliers.

Currently, Specialforcesv operates online only. However, we participate in various anime conventions and events where you can see our products in person.

Yes, we have a loyalty program where you can earn points on every purchase. These points can be redeemed for discounts on future orders. Sign up for an account to start earning points today.